Return & Refund Policy – ELUNAVIBE

At ELUNAVIBE, customer satisfaction is important to us. We offer a 30-day return policy for eligible full-price items, in addition to the statutory rights that may apply to your purchase.

1. Legal 14-Day Right of Withdrawal

Customers who benefit from the European Union's statutory right of withdrawal have 14 calendar days after receiving their order to withdraw from an eligible online purchase without giving a reason.

This legal right also applies to discounted, promotional and sale items, unless a specific legal exception applies.

To exercise your right of withdrawal, please contact us within 14 days of receiving your order at:

Email: contact@elunavibe.com

Please include your order number and a clear statement that you wish to withdraw from your purchase.

You must return the items within 14 days after notifying us of your decision.

Return shipping costs are the responsibility of the customer for change-of-mind returns.

Customers may inspect products as they would in a physical store. However, any loss in value resulting from handling beyond what is necessary to inspect the product may be deducted from the refund where permitted by law.

For a valid statutory withdrawal, we will refund the product price and the original standard delivery charge, where applicable. Additional charges for premium or express delivery options are not refundable.

Reimbursement will be made within 14 days after we receive your withdrawal notification. We may withhold the refund until we receive the returned items or proof that they have been sent back, whichever occurs first.

Refunds will be issued using the original payment method unless otherwise expressly agreed.

2. Our Additional 30-Day Return Policy

In addition to your statutory rights, ELUNAVIBE offers an extended return period of 30 days after delivery for eligible products purchased at full price.

To qualify for this additional return policy:

• The return request must be submitted within 30 days of receiving the order.
• Items must be unworn, unused and unwashed.
• Items must be in their original condition, without damage or alterations.
• Original labels and packaging should be included where reasonably possible.

Return shipping costs are paid by the customer.

Sale and Promotional Items

Products purchased with a promotional code, automatic discount, special offer, reduced price or Final Sale designation are not eligible for our additional 30-day return or refund policy after the statutory 14-day withdrawal period has expired.

This restriction does not affect statutory withdrawal rights, legal guarantees or other mandatory consumer protections.

3. How to Request a Return

To request a return, contact our customer service team at:

contact@elunavibe.com

Please include:

• Your order number.
• The name of the product you wish to return.
• The reason for your return, if requesting a return under our additional 30-day policy.

Our team will provide the appropriate return address and instructions.

Please do not send items to our business correspondence address unless our team has specifically instructed you to do so.

We recommend using a tracked shipping service and keeping proof of postage.

Contacting us for return instructions does not restrict your statutory right to withdraw within the legal deadline.

4. Return Shipping Costs

For change-of-mind returns, return shipping costs are the responsibility of the customer, including returns made within the legal 14-day withdrawal period.

Where a product is defective, incorrect or does not conform to the order, ELUNAVIBE will cover the necessary return costs when required by applicable law.

5. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, incorrect or non-conforming item, please contact us as soon as possible.

Email: contact@elunavibe.com

Please provide your order number, a description of the issue and, if possible, photographs of the item.

We will review your request and provide an appropriate solution in accordance with applicable consumer protection laws.

Statutory guarantees apply to both full-price and discounted items. No internal reporting deadline limits your legal rights.

6. Refund Processing

For eligible returns under our additional 30-day policy, refunds are normally processed within 5–7 business days after the returned items have been received and inspected.

Refunds are issued to the original payment method.

For voluntary change-of-mind returns outside the statutory withdrawal period, original shipping charges are not refunded unless required by law.

For returns made under the statutory 14-day right of withdrawal, the legal reimbursement rules and deadlines described in Section 1 apply.

Your bank or payment provider may require additional time to display the refund.

7. Exceptions and Legal Rights

Certain products may be excluded from the statutory right of withdrawal where a specific legal exception applies, such as certain sealed goods unsuitable for return for health or hygiene reasons once unsealed.

Any exception applies only when the conditions established by applicable law are met.

Customers outside the European Union may have different mandatory consumer rights depending on their country of residence and the laws applicable to their purchase.

Nothing in this policy limits or excludes mandatory statutory rights or legal guarantees.

8. Contact Us

If you have any questions about returns or refunds, please contact our customer service team.

ELUNAVIBE

Email: contact@elunavibe.com

Website: https://elunavibe.com

We are here to assist you with your order.