Refund Policy

1. How to Request a Return

To request a return, please contact our customer service at:

Email: contact@elunavibe.com

Please include the following in your message:

  • Your order number
  • The product name
  • The reason for the return

Our team will guide you through the process and provide the necessary instructions if your request is approved.

2. Important Information

Any return sent to an address other than the one provided by our customer service will not be accepted.

Please do not return any item without prior confirmation, as your return may be refused.

3. Return Eligibility Conditions

Returns are accepted for eligible items purchased directly from our website under the following conditions:

  • The return request must be made within 30 days after receiving your order
  • Items must be unworn, unused, and unwashed
  • Items must be returned in their original packaging
  • Items must show no signs of wear, damage, or alteration

Return shipping costs are the responsibility of the customer, unless the item is confirmed to be defective or incorrect.

Once the return is received and approved, the refund will be processed within 5 to 7 business days.

4. Return Costs and Exceptions

Return shipping costs may be covered in the following cases:

  • Damaged or defective item affecting its functionality
  • Incomplete order
  • Incorrect item, size, or color

For these cases, the customer must contact customer service within 7 days after receiving the order.

5. Refunds

Refunds apply only to the price of the product(s).

Please note:

  • Original shipping fees are non-refundable
  • Express or international shipping fees are non-refundable
  • Refunds are issued using the original payment method

6. Non-Returnable Items and Final Sales

Items purchased with:

  • A promotional code
  • An automatic discount
  • A special offer
  • A promotion
  • A “Final Sale” label

are considered final sale items.

These items:

  • Are not eligible for returns, exchanges, or refunds
  • Are sold as-is
  • Cannot be returned once the order is confirmed

This does not limit the customer’s legal rights. If a discounted or final sale item is defective or non-compliant, it will be handled in accordance with applicable laws.

7. Contact

For any questions regarding this Return & Refund Policy:

 Email: contact@elunavibe.com
 Website: https://elunavibe.com/

By placing an order on our website, you acknowledge that you have read and accepted this Return & Refund Policy.

We reserve the right to modify this policy at any time. Any updates will be published on our website.