Shipping

Shipping Policy

Last updated: 04/03/2026

Below you will find important information regarding our shipping process and delivery fees. We offer international shipping and are committed to making your shopping and delivery experience as smooth and transparent as possible.

For any questions, our customer service team remains available.

1. Processing Time

Once your order is placed, a processing time of 1 to 3 business days is generally required.

  • Orders placed from Monday to Thursday are often processed within 1 business day
  • Orders placed on Friday evening, weekends, or public holidays will be processed starting the next business day

Processing time includes order verification, quality control, and package preparation before shipment.

2. Delivery Time

After processing and shipping, estimated delivery times are:

  • European Union: 6 to 15 business days
  • Rest of the world: 8 to 15 business days

These delivery times may be extended due to external factors such as:

  • Carrier delays
  • Customs procedures
  • High-demand periods
  • Weather conditions

Orders are shipped from our main logistics center to ensure product availability and competitive pricing.

A tracking number will be provided once the order has been shipped.

3. Shipping Costs

Shipping costs are automatically calculated at checkout.

Example pricing structure (can be adjusted):

  • €3.99 for orders under €50
  • Free shipping on orders over €50

Any applicable import taxes or customs duties are the responsibility of the customer.

4. Placing an Order

To place an order:

  • Add the desired products to your cart
  • Proceed to checkout
  • Carefully verify your shipping information

Incorrect information may result in delivery delays or failure.

5. Payment Methods

We accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other payment methods depending on the country

All transactions are secured via SSL protocol.

6. Shipping & Tracking

Once your order is shipped, you will receive an email containing:

  • Your tracking number
  • A link to track your package

In case of significant delays, our customer service team will assist you.

7. Delivery Delays

Despite our best efforts, delays beyond our control may occur (carrier issues, customs, exceptional circumstances).

If you have any questions regarding your order, you can contact us at:

 Email: contact@elunavibe.com
 Website: https://elunavibe.com/